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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mahria Crawford

July 31, 2023

5  out of  5 rating by Mahria Crawford
"Special thanks to Tricia Ayers for helping me with a glass claim. I had a lot of concerns, and she called the accounting dept with me and stayed on the line to make sure all of my questions got answered. This is exactly why I kept my insurance with the Lake Oswego office even though I moved to WA 3 years ago. Wonderful experience!"

Jon Kelch

May 2, 2023

5  out of  5 rating by Jon Kelch
"Tricia Ayers Was super helpful when I was in a time crunch. Great State Farm agency. We’ll done!"

David Osborne

March 15, 2023

5  out of  5 rating by David Osborne
"I have been with State Farm since 1992 and have always received the best service and advice from them. They have always been friendly and courteous to me and provided top quality coverage and claims services. I plan to stay with them and will recommend them to others. A big thank you to Laurie, the two Tricias, and the others that work there in Lake Oswego. Sincerely, David."

Pam Woodies

February 25, 2023

5  out of  5 rating by Pam Woodies
"This SF office has been consistently fantastic since when I first contacted them a year and a half ago when I was planning to relocate to Portland, Oregon, and was an existing SF customer in another state. They do everything efficiently and promptly; they are transparent as to what is being done; they are very responsive to questions, etc. I moved a few months ago (again, but within Portland), and they handled everything superbly. Recently, I asked a question about my rates and they not only responded quickly, but thought to offer alternative scenarios for my consideration. I cannot recommend them highly enough, and I have been with SF a long time. But never before have I had such great service. THANK YOU to Ms. Alexander and her phenomenal team (Tricia!)."

Finn's Mom

February 17, 2023

5  out of  5 rating by Finn's Mom
"I am always extremely impressed with the service I receive from Lauri's team. They are always friendly, knowledgeable and honest about what coverage I need and also what I don't need. I used to find insurance really complicated and hard to understand ... but they are always happy to take the time to explain everything. As a first time homeowner ... it feels good to know I have the right insurance in place. I am also always surprised at how inexpensive it is to have really good coverage."

Eric Reichow

January 18, 2023

5  out of  5 rating by Eric Reichow
"The people at this office have been absolutely outstanding; particularly Tricia Warren and Tricia Ayers. I have had to work through a number of complicated scenarios regarding property in another state, government requirements, and general insurance needs. This team has been extremely prompt, knowledgable, and willing to go the extra mile to make it as easy on me as possible. Where necessary, they have coordinated with 3rd parties to ensure that the insurance needs are clearly understood and met on their end to ensure I'm covered."

Debbie Moursand

December 20, 2022

5  out of  5 rating by Debbie Moursand
"Great service from this State Farm!"

Katlyn Woolard

November 23, 2022

5  out of  5 rating by Katlyn Woolard
"Lauri Alexander and her team at State Farm are amazing! I have several policies through this office including renters insurance, auto, and a few personal articles protection policies. Lauri and her team have always been so responsive and attentive to any questions or inquiries I have had and are so friendly. Additionally they do a great job explaining some of the more complicated aspects of my policies to help me be better informed. 10/10 would recommend!"

Lisa Petty

November 23, 2022

5  out of  5 rating by Lisa Petty
"When I moved to Oregon a few months ago, I had to update both my car and homeowner's insurance. I found Lauri Alexander and her fantastic team to be very knowledgeable, patient, and kind with my many questions. I felt welcomed, which helped me a lot. Before I retired from an international company, I taught seminars for new employees on how to give superior customer service. I wish I could have used Lauri Alexander and her team as role models."

Wendy Schulz

November 22, 2022

5  out of  5 rating by Wendy Schulz
"Lauri and her team have been there for us for years! Always personal and helpful with all our questions and transactions… would give her 6 stars if that was possible!!"

Wendy Kent

November 20, 2022

5  out of  5 rating by Wendy Kent
"I have had insurance with State Farm through Laurie Alexander for years. Laurie and Tricia are responsive and helpful with all my insurance needs. I highly recommend them."

shootan pirzadeh

November 4, 2022

5  out of  5 rating by shootan pirzadeh
"Lauri and staff are always very helpful, " no question is too small." They are exceptionally customer oriented and knowledgeable. We are very happy that lauri and staff give us professional support."

Ronald I. Sidis

November 3, 2022

5  out of  5 rating by Ronald I. Sidis
"My wife and I have never had better service for our auto insurance. The staff have always provided what we required within 10 to 15 minutes after our request! We have received the best pricing and best auto insurance and best professional help ever. Highly recommend them."

John McLain

November 3, 2022

5  out of  5 rating by John McLain
"Five Stars go to the office staff at Lauri Alexander's State Farm Insurance office. At a recent office visit, the two Tricia's (Warren and Ayers) were super welcoming and made us feel appreciated for our ongoing business relationship with Lauri and State Farm. They provided coffee while we waited and also helped me with a notary certification for a required banking document not related to insurance. The subsequent insurance review with Lauri was also Five Stars too."

Bonnie Carlson

November 3, 2022

5  out of  5 rating by Bonnie Carlson
"Laurie’s office has handled several claims for us and we’ve been pleased with all the people with whom we’ve worked."

David Cota

October 27, 2022

5  out of  5 rating by David Cota
"I have worked with Lauri and Tricia for years. They always reply and help me quickly. If you are looking for an honest, reliable insurance agent, company, Lauri and Tricia are who you should contact."

Allison Kim

October 26, 2022

5  out of  5 rating by Allison Kim
"We have been clients of Laurie and team for over 6 years - and have received incredible service and partnership from the team. Can't recommend more highly!"

Samuel Ellickson

October 25, 2022

5  out of  5 rating by Samuel Ellickson
"I was asked to do an honest appraisal of my experience with State Farm. My experience has been super good. With our move from Wisconsin to Oregon I've needed to change many policies, but chose to keep an association with State Farm. The attention to detail and prompt answering of my questions is refreshing. Thanks Tricia."

Jr Pablo

October 25, 2022

5  out of  5 rating by Jr Pablo
"Lauri Alexander and her Team member Tricia Ayers have been an absolute delight to work with. Tricia help set me up with HOI and also car insurance and made the process efficient and effortless. They also found me the best discounts where applicable as I have mutliple lines with StateFarm and help me get everything on Autopay and made excellent recommendations on the coverage I need to protect me and my family. I look forward to doing business with Lauri and Tricia. Highly recommended - 5 STAR!"

Dave Yas

October 24, 2022

5  out of  5 rating by Dave Yas
"This office and the team there have been taking good care of my family through generations. Highly recommend!"

Trevor McCaskill

October 21, 2022

5  out of  5 rating by Trevor McCaskill
"Excellent service. Responsive, kind, fair and professional. Thank you."

Karen Stolzberg

October 21, 2022

5  out of  5 rating by Karen Stolzberg
"Worked with me to insure my expensive outrigger canoe, when I did not originally have a bill of sale from the private party seller."

Leeah Schilling

September 19, 2022

5  out of  5 rating by Leeah Schilling
"Every time I call I get the very best service. Tricia is always so helpful, responsive, and willing to guide me through any insurance questions. She takes away the headache of dealing with insurance and that says a lot!"

Maria Varela

August 30, 2022

5  out of  5 rating by Maria Varela
"I’m very grateful for Tricia and the staff at State Farm Insurance, from day one that I contacted their office they have gone above and beyond to assist me! I appreciate you!!!"

Marv Nickel

August 27, 2022

5  out of  5 rating by Marv Nickel
"Tricia, in Lauri’s office, was easy to work with. She was knowledgeable and responsive. I highly recommend this agency."